Last Updated: 3 October, 2024

Welcome to the website of Sunex Stones Pvt. Ltd. (“we”, “our”, “us”). These Terms and Conditions govern your access to and use of www.sunexstones.com (the “Website”). By accessing or using our Website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Website.

1. Use of the Website
You may use our Website for lawful purposes and in accordance with these Terms and Conditions.
You agree not to use the Website:For any fraudulent, unlawful, or harmful activity.
To distribute viruses or other harmful technologies.
To attempt to gain unauthorized access to our services, servers, or networks.
To interfere with the proper functioning of the Website.

2. Intellectual Property Rights
All content, materials, and intellectual property available on this Website, including but not limited to text, images, logos, designs, and product descriptions, are owned by Sunex Stones or are used with permission. You may not reproduce, distribute, modify, or create derivative works of any content from this Website without our express written consent.

Trademark: The name “Sunex Stones” and its logo are registered trademarks. Unauthorized use of these trademarks is prohibited.

3. Product Information and Availability
We strive to ensure that the information on our Website is accurate and up-to-date. However, we do not guarantee that the product descriptions, pricing, availability, or other content is always accurate or complete. We reserve the right to correct any errors or omissions and to update information at any time without prior notice.

Quartz Slabs: The color and texture of quartz slabs may vary from the images displayed on the Website. We recommend requesting physical samples before making large orders.
Availability: Our products are subject to availability, and we cannot guarantee that items will be in stock at the time of your order.

4. Orders and Payments
Placing Orders: By placing an order through our Website or other communication channels, you agree to provide accurate and complete information. Orders are subject to acceptance and availability.
Pricing: All prices listed on the Website are in USD (or other specified currencies) and may not include taxes, duties, or shipping charges. These will be calculated and communicated separately.
Payments: We accept payment methods as specified on the Website or during the order process. Any applicable taxes and shipping fees will be calculated and displayed prior to order completion.

5. Shipping and Delivery
We ship products to various locations, including the USA and Europe. Shipping costs, delivery timelines, and handling fees vary based on the destination and order size. Sunex Stones is not responsible for delays caused by customs, unforeseen shipping issues, or other circumstances beyond our control.

6. Returns and Refunds
Due to the custom nature of our products, returns and refunds are generally not accepted unless the product is found to be defective or damaged upon delivery.

Defective Products: If you receive a product that is damaged or defective, you must notify us within 7 days of receiving the product, providing evidence of the issue.
Refunds: If your claim is validated, we will arrange a replacement or issue a refund at our discretion.
Shipping Costs: Shipping costs for returns or replacements may be borne by the customer unless otherwise agreed.

7. Limitation of Liability
To the fullest extent permitted by law, Sunex Stones shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of or inability to use our Website or products, even if we have been advised of the possibility of such damages.

This limitation of liability applies to, but is not limited to, damages arising from mistakes, omissions, interruptions, deletion of files or data, defects, delays in operation or transmission, or any performance failure.

8. Indemnification
You agree to indemnify, defend, and hold harmless Sunex Stones, its affiliates, directors, employees, and agents from any claims, liabilities, damages, costs, or expenses (including legal fees) arising out of your use of the Website, your violation of these Terms and Conditions, or your violation of any third-party rights.

9. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any legal disputes arising from the use of our Website or the purchase of products shall be subject to the exclusive jurisdiction of the courts located in [Insert City, India].

10. International Users
If you are accessing our Website from outside India, you are responsible for complying with your local laws and regulations. By using our Website, you agree to comply with all applicable export and import regulations and restrictions that may apply to our products.

11. Changes to the Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting the revised Terms and Conditions on our Website. Your continued use of the Website after such modifications indicates your acceptance of the revised terms.

12. Termination
We reserve the right to suspend or terminate your access to the Website at any time, for any reason, including violations of these Terms and Conditions, without notice or liability.

13. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Sunex Stones Pvt. Ltd.
Survey No.1595-1599,2163/1601 & 2165/1586, Village – Gidani, Tehsil – Mojmabad, Jaipur, Rajasthan, India – 303009
Email: vitthal@sunexstones.com